Help & Support!
FAQs
Find answers to the most commonly asked questions.
1. What types of massages do you offer?
We offer a wide range of massages including Swedish, Deep Tissue, Aromatherapy, Hot Stone, Thai, Balinese, Couple Massage, and more. Each therapy is designed to promote relaxation, relieve stress, and improve overall well-being.
2. Do I need to book an appointment in advance?
While walk-ins are welcome depending on availability, we highly recommend booking in advance to secure your preferred time and therapist.
3. What should I wear during the massage?
You should undress to your comfort level. Our therapists are trained in proper draping techniques to ensure your privacy is respected at all times.
4. Is your spa suitable for first time visitors?
Absolutely! Our team is dedicated to making you feel comfortable. We will explain the process and answer any questions you might have before starting.
5. Can I request a male or female therapist?
Yes, you can request a therapist based on your preference when booking. We will do our best to accommodate your request.
6. Are your products safe for sensitive skin?
We use high-quality, hypoallergenic products. Please inform us of any allergies or skin sensitivities during your consultation.
7. How early should I arrive for my appointment?
We suggest arriving 10-15 minutes early to allow time to fill out any necessary forms and start relaxing before your session begins.
8. Do you offer couple massage sessions?
Yes, we have specialized couple massage rooms where you and your partner can enjoy a relaxing therapy together.
9. What if I have a medical condition or injury?
Please consult with your doctor prior to booking, and inform our therapist of your condition so we can adjust the treatment accordingly.
10. Can I customize my spa or massage experience?
Yes, all our treatments can be tailored to focus on specific areas of tension or accommodate your personal preferences.
11. What is your cancellation policy?
We request at least a 24-hour notice for cancellations or rescheduling to avoid any cancellation fees.
12. Do you offer gift cards or vouchers?
Yes, gift cards are available for purchase both online and at our spa reception desk.
13. Is there parking available at your spa?
Yes, we provide free parking for all our spa guests.
14. What are your hygiene and safety practices?
We maintain strict hygiene protocols, sanitizing all rooms and equipment between sessions, and using fresh linens for every guest.
15. Can I get a refund if I am not satisfied?
Your satisfaction is our priority. If you are unhappy with your service, please let management know immediately so we can make it right.